Privacy policy
Last updated 23 June 2026. This policy explains how JDE Migration Solutions handles personal information when you contact us or engage us for Australian migration assistance.
JDE Migration Solutions may collect your name, contact details, preferred contact method, visa or matter type, enquiry details and documents you choose to provide. For migration matters, this may include passport and visa details, Department of Home Affairs correspondence, identity documents, relationship, family, study, work, financial, health, character or other sensitive information where it is relevant to your matter.
Information is usually collected directly from you through the website enquiry form, email, phone calls, consultations and documents you provide. With your authority, information may also be collected from your authorised representatives, family members, employers, education providers, government agencies, review bodies or other third parties relevant to your migration matter.
Your information is used to respond to enquiries, assess whether we can assist, book consultations, provide migration advice, prepare or lodge applications, manage client files and communicate about your matter. Where needed, information may be disclosed to the Department of Home Affairs, the Administrative Review Tribunal or other review bodies, OMARA, courts or tribunals, interpreters, translators, medical, character, education or employment providers, professional advisers, secure technology providers and other parties where you authorise it or the law requires it.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Registered migration agents must comply with the Migration Agents Code of Conduct, including duties of confidentiality, secure handling of client documents and maintaining client files. Client files may be kept electronically, in paper form, or both, and are retained for at least 7 years after the last action on the file where required by the Code.
Some migration matters may require information to be sent to people or organisations outside Australia, such as overseas education providers, employers, family members or authorities, but only where relevant to your matter and with an appropriate authority or legal basis. Website, email, hosting and administration providers may process information for business support and security. We take reasonable steps to use providers that handle information securely.
You may request access to personal information we hold about you or ask us to correct it if it is inaccurate, out of date, incomplete or misleading. You can also contact us with a privacy complaint by email, phone or through the contact page. We will aim to respond within a reasonable time, and privacy complaints may also be raised with the Office of the Australian Information Commissioner where appropriate.
